Returns Policy
Last updated May 05, 2021
Thank you for your purchase. We hope you are happy with your products! However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. Please see the following
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. International orders can email info@relaxcollective.ca if their product is not received within that timeframe, so that they may start a late refund application. All returned items must be in new and unused condition. With all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and email info@relaxcollective.ca to receive conformation before beginning return process, and
mail your return to the following address:
Relax Collective
Attn: Returns
2741 Renfrew rd
Shawnigan lake, British Columbia VOR2W1
Canada
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.
We will notify you by email when your return has been processed.
EXCEMPTIONS
The following items cannot be returned or exchanged:
- All products under $20 value
- Undergarments/swimsuits/face masks
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. - Please Note a 15% restocking fee will be charged for all returns.
- Stained/ visibly used products will not be refunded.
- Products that have manufacturing defects are omitted from 15% restocking fee
- QUESTIONS
- If you have any questions concerning our return policy, please contact us at:
info@relaxcollective.ca